Client Relationship Manager Fatima Tavares joined our team in 2014, bringing an exceptional range of customer service skills. Her natural warmth and genuine smile will likely be the first thing you notice when you walk through our office doors. She grew up in Portugal, inspired by her hard-working parents who moved to the United States before Fatima finished school in order to give Fatima and her sister the opportunity to reach their potential.
Fatima moved to Ludlow, Massachusetts, at age 21, where she took a position at Ludlow Textiles. Fatima worked with dedication for 17 years until the business was sold. Her hard work and organizational skills propelled her forward; before the mills closed, her responsibilities included payroll, human resource functions, and reporting and inventory control. While her position as an administrative assistant was demanding, Fatima generously carved out time for her unpaid position, where she utilized her trilingual abilities (English, Spanish, and Portuguese) to help bridge the language gap for many of her coworkers, scheduling doctor appointments, helping pay bills, and much more.
Fatima went on to further her education in office systems technology and found her next position as a banker at Admirals Bank. Her professionalism and attention to detail quickly identified her as an integral member of the bank and her community. Additionally, Fatima manages Primavera Restaurant in Ludlow, where she prepares schedules, manages some finances, and handles most customer and vendor inquiries. You may even catch her behind the bar or waitressing, where she delights her customers with a warm greeting and superb customer service.
When not working, Fatima enjoys spending time with her husband and two sons, 16 and 20. Fatima proudly describes her hard-working children as high honors and dean’s list students. Her oldest attends Westfield State College, studying accounting, and her youngest, still in high school, has dreams of architectural engineering in his future. You’ll often find both of her boys at home, enjoying Fatima’s evening meals. She loves to cook and tries to prepare a homemade meal every day, other than the occasional family movie night or shopping trip.