Karen Nogueira

Director of Client Relations Karen Nogueira knows what it means to deliver impeccable customer service. As a young girl, Karen remembers proudly wearing her red and white apron as a candy striper while she volunteered at Ludlow Hospital. Serving others gave her a sense of joy, from refilling water glasses and serving dinner, to taking the time to speak with lonely patients, Karen had the heart to help others. It was no surprise when Karen later landed a career in customer service.

A natural people person, Karen’s philosophy of treating others the way she hopes to be treated allowed her to quickly move through the ranks. Karen began her career as a bank teller at West Bank. From there, she moved to Luso Federal Credit Union, where she was promoted from teller to head teller and finally to branch manager before joining our team in 2006. At first, Karen came on board as a part-time sales assistant. As her children got older, Karen’s innate sense of loyalty to the client experience carved out her full-time niche position where she now works as a relationship manager. Today, Karen’s devotion to customer service proves to be an invaluable asset to the team.

When not working, you’ll find Karen spending most of her free time with her family and two children, Ava and Joseph. Growing up in a Portuguese home, Karen vividly remembers dancing on her father’s toes while listening to Portuguese folk music. Karen passed on her love of music and dance to her daughter Ava, 9, who gracefully participates in several competitive dance teams. Ava’s talents do not end just in dance; Karen also nurtures Ava’s love of music and encourages her natural abilities when playing both the acoustic and electric guitars.

During soccer season, you can’t miss Karen screaming from the sideline “Go, Bubba!” while Joseph, 7, is on the field. Whatever the sport, Karen makes sure to support and cheer him on at every game and practice.

In recent years, Karen has discovered a love for running. While you’ll see her mostly running around the neighborhood, she recently completed the St. Patrick’s Day Road Race finishing at her personal best. Karen loves to stay active with her kids and is often outside playing soccer and basketball with Joseph, Ava, and their two playful dogs, Lulu and Oliver.

During the summer, Karen also enjoys spending time planting in her garden; pink hydrangeas are her favorite. Throughout the year, she loves to travel and always tries to bring her children. Karen believes in the importance of education happening outside of the classroom and seeks to expose them to different places, food, and culture whenever the opportunity arises.